Placing an order with PI Manufacturing Corp.? Please review the information below for more information.
How Do I Track My Order
Tracking numbers are assigned to packages at our warehouse generally on the same business day, and will appear on our website along with your order information on the next business day. Tracking information can be found under 'My Account' if you've registered for an account or under 'Track Your Package' at the top of our website. It is possible that it may take up to 24 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours or more.
Our main carrier, UPS, offers multiple shipping methods including: UPS Red (Next Business Day), UPS Blue (2 Business Days), UPS Orange (3 Business Days), and UPS Ground (Depending on location, 1-5 Business Days)
We also offer USPS for lightweight products and trucking options for heavy and overweight products.
The method that you choose determines how quickly your item will arrive. In rare instances, UPS/USPS delays a shipment which is out of our control. Dependent on your shipping method, the price of shipping will increase based on how fast you want your shipment. Note that USPS is not a time guaranteed service. If you need a time guaranteed service, please use UPS.
Currently, our online store offers shipping internationally to Canada. For other countries, you may call in to place the order. Note that depending on the country, we may not be able to accept or ship the product. There may be additional custom fees associated when shipping internationally. Those fees are not handled by PI Manufacturing.
Why Hasn't My Order Shipped
The reason why your order has not shipped yet may be the following reasons:
If you have not been contacted and none of the above is applicable to you, please feel free to call us at 909-598-3718. We are open 8:30am to 5:00pm PST.