Returns Policy and Procedure

PI Manufacturing stands by its products and understands that sometimes you don't receive what you expect. If you would like to return, repair, or exchange a product, please follow the steps outlined below.

How to Request a RMA

To return an item, you must get a Return Merchandise Authorization (RMA) number. To request a RMA, please follow the procedures below. Any merchandise return without a RMA number will be returned.

  • Submit the RMA online using our interactive form. Generating a RMA number is faster through this option. The other option is to download the PDF form and fax it in to 909.598.1430.
  • Orders eligible for return, repair, or exchange will be processed and reviewed by our RMA department.
  • RMA numbers will be voided if defective merchandise has not been received by PI within 14 days after a RMA number is issued.
  • Walk-in exchanges without pre-issued RMA numbers will only be served on the same day you purchased the product.

Our Return Procedure

You may return a product for refund or replacement within 30 days of the order shipment date. All returns must be accompanied by a Return Merchandise Authorization number (RMA #).

If we shipped you the wrong product or it was damaged on arrival, you will be eligible to return the product within 30 days of the purchase date. PI will refund or replace the product (including shipping) provided that it includes all the accessories and manuals in its original packaging.

If you ordered the wrong product or simply just changed your mind, we will refund you for the purchase (minus the shipping cost), provided that you return the product in its original packaging (all accessories and manuals are intact) and the product falls within 30 days of the purchase date. We accept all shipping methods, but it's up to you to make sure the package gets to us. We recommend using a carrier that provides detailed tracking / delivery information. Also, please note that a 15-30% restocking fee may be accessed.

After you receive the RMA number, you will have the option of packaging the product and sending it in to us at our expense (if the product is DOA or you received the wrong product). All returned packages must include:

  • The original packaging (All accessories, manuals, software, etc. Improper packaging may void warranty).
  • RMA number clearly marked on mailing label and shipping containers.

Ship All Returns To

PI Manufacturing
20732 Currier Road
Walnut, CA 91789
RMA#: (Enter RMA number here)

Please be sure to clearly mark the RMA number on the package.

Processing

Once the returns have been received, you can expect a credit onto your original payment method within 2 weeks or less.

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